BSBLDR413
Lead effective workplace relationships
This unit describes the skills and knowledge required to lead effective workplace relationships. It covers building positive relationships, providing leadership during challenging situations, and managing poor work performance.
4-8 weeks typical
Time to Complete
3
Performance Elements
4
Assessment Methods
Core
Unit Type
1Build positive workplace relationships
Performance Criteria
- ✓Identify stakeholders and their needs
- ✓Use networks to build relationships
- ✓Collaborate with colleagues and teams
- ✓Manage differences to achieve win-win outcomes
2Lead during challenging situations
Performance Criteria
- ✓Identify early signs of conflict
- ✓Address issues before they escalate
- ✓Implement conflict resolution strategies
- ✓Document outcomes and follow up
3Manage poor work performance
Performance Criteria
- ✓Identify performance issues early
- ✓Provide clear feedback and expectations
- ✓Develop improvement plans
- ✓Monitor progress and adjust approach
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